What are the check-in and check-out times?

Check-in is available after 14:00, and check-out must be completed by 12:00 noon. Self check-in kiosks are available for your convenience.

Is there free parking available?

Yes, Eeril Hotel offers complimentary public on-site parking. No reservation is required, and it’s accessible to all guests.

Does the hotel have a swimming pool?

No, Eeril Hotel (Shenzhen Futian Convention and Exhibition Center Branch) does not have a swimming pool for guest use.

Is breakfast included in the room rate?

Breakfast is optional and not included in the room rate. A Chinese-style buffet breakfast is available daily from 7:00 AM to 10:00 AM for CNY 38 per adult.

Pets are not permitted at the hotel. However, service animals are welcome upon prior request.

How far is the hotel from Shixia Metro Station?

The hotel is just 280 meters from Shixia Metro Station (Lines 3 & 7), approximately a 3–5 minute walk.

Is there an EV charging station?

Yes, the hotel provides EV charging facilities for guests driving electric vehicles.

Can I add an extra bed or crib to my room?

Cribs cannot be added to any room type. Extra bed policies vary depending on the room category — please refer to the specific room details when booking.

What languages do the staff speak?

Staff at Eeril Hotel speak both English and Mandarin (Chinese), ensuring smooth communication for international and local guests.

Does the hotel offer airport transfer services?

No, the hotel does not provide airport shuttle services. Guests are advised to arrange their own transportation to and from Shenzhen Bao’an International Airport.

Is there a deposit required upon check-in?

Yes, a fixed deposit of CNY 200 is collected upon check-in and will be fully refunded at check-out, provided no additional charges apply.

What payment methods are accepted?

The hotel accepts cash, credit cards, and debit cards for payment at check-in or check-out.

Is there a business center or meeting space?

Yes, Eeril Hotel offers a business center, coworking spaces, conference rooms, and multi-function halls equipped with multimedia systems for meetings and events.

Are children allowed? What are the child policies?

Children of all ages are welcome. Children under 1.2m eat breakfast free; those 1.2–1.5m pay CNY 19; over 1.5m pay CNY 38. Extra beds depend on room type.

What amenities are available in the rooms?

All rooms include free Wi-Fi, air conditioning, private bathroom, refrigerator, minibar, smart controls, and soundproof windows. Most rooms face outward with natural light.

Is there a gym or fitness facility?

Yes, the hotel features a fully equipped gym for guests to maintain their fitness routine during their stay.

Can I book a room for someone else?

Yes, you can book a room for another person, but the main guest checking in must be at least 18 years old and present valid ID.

Is there a 24-hour front desk?

Yes, the front desk operates 24 hours a day to assist guests with inquiries, reservations, and concierge services.

What is the cancellation policy?

Cancellation policies vary depending on your room type and booking terms. Please review your reservation confirmation for specific conditions or contact the hotel directly.

How many rooms does the hotel have?

Eeril Hotel has 156 modern guest rooms, including Deluxe Double Bed Rooms, Heartbeat Theme Rooms, Smart Rooms, and Happy Dream Twin Rooms.

Faqs - Eeril hotel (Shenzhen Futian Convention and Exhibition Center Branch)

Below, you will find a list of the questions most frequently asked by our guests.

FAQ'S

Questions & Answers

🏨 General & Booking

What are the check-in and check-out times?
→ Check-in is after 14:00; check-out is before 12:00.
Is there a 24-hour front desk?
→ Yes, the front desk operates 24/7 for guest assistance.
Do you offer self check-in?
→ Yes, self check-in kiosks are available for convenience.
Can I book a room for someone else?
→ Yes, as long as the main guest checking in is at least 18 years old.
Is there a deposit required?
→ Yes, a fixed deposit of CNY 200 is charged upon check-in, refundable at check-out.
What payment methods are accepted?
→ Cash, credit cards, and debit cards are all accepted.
Do you offer price matching?
→ Yes, the hotel offers a “We Price Match” guarantee.
How many rooms does the hotel have?
→ The hotel has 156 modern guest rooms.
When was the hotel opened?
→ Eeril Hotel opened in 2022.
Is this hotel suitable for couples?
→ Yes — it’s especially popular with couples due to its clean, quiet, and romantic ambiance.

🚗 Transportation & Location

How far is the hotel from Shixia Metro Station?
→ Just 280 meters away — a 3–5 minute walk.
Is there parking available?
→ Yes, free public on-site parking is available (no reservation required).
Does the hotel offer airport transfers?
→ No, airport shuttle services are not provided.
How far is Futian Railway Station?
→ Approximately 2.9 km (about 10 minutes by taxi).
Are EV charging stations available?
→ Yes, the hotel provides EV charging facilities for guests.

🍽️ Dining & Breakfast

Is breakfast included?
→ No, breakfast is optional and costs CNY 38 per adult (buffet style).
What time is breakfast served?
→ Daily from 07:00 to 10:00 AM.
Are children allowed to eat breakfast for free?
→ Yes — children under 1.2m eat breakfast free; those 1.2–1.5m pay CNY 19.

🐾 Guest Policies

Are pets allowed?
→ No, pets are not permitted. Service animals are welcome upon request.
Can I add an extra bed or crib to my room?
→ Cribs cannot be added. Extra bed policies vary by room type — please check specific room details.

Faqs